Privacy Policy

Sanqora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Sanqora mobile application ("App"). Please read this policy carefully before using the App.

Data TypeExamplesPurpose
Account InformationName, email, phone number, passwordAccount creation & authenticationProfile InformationDate of birth, gender, occupation, bio, profile picturePersonalising your experienceAddressStreet, city, state, country, postcodeLocation-based featuresPreferencesInterests, requirements, communication styles, household composition, work statusTailoring content and remindersConnectionsPeople you add, events, renewalsCore app functionalityJournal EntriesPersonal notes and reflectionsPersonal journaling feature

Data TypeDetails
Device InformationDevice model, operating system, app versionNetwork InformationIP addressPush Notification TokenFirebase Cloud Messaging (FCM) device token, stored solely to deliver notifications you opt into

• We do not access your contacts, camera, microphone, or photo library without your explicit action
• We do not collect precise GPS location data
• We do not use cookies or web-based tracking technologies within the App

• To create, manage, and secure your account
• To verify your identity via OTP sent by SMS or email
• To personalise your experience based on your interests and requirements
• To send push notifications, reminders, and service updates you have opted into
• To provide core features: connections, events, renewals, and journaling
• To improve, maintain, and monitor the App's performance
• To respond to your enquiries and provide customer support
• To comply with legal obligations

PermissionWhy We Need ItWhen Requested
Push NotificationsTo send reminders, event alerts, and updatesOn first launch or from settingsCamera / Photo LibraryTo upload a profile pictureOnly when you choose to set or change your profile photoInternet AccessTo sync data with our serversAlways required

You can revoke any permission at any time from your device settings. The App will continue to function with limited features if permissions are denied.

We use the following third-party services to operate the App. Each service processes data in accordance with their own privacy policies:

ServicePurposeData SharedPrivacy Policy
Firebase (Google)Push notificationsFCM device tokenfirebase.google.com/support/privacyTwilioSMS OTP deliveryPhone numbertwilio.com/legal/privacyAmazon Web Services (AWS S3)File storage (profile pictures)Uploaded imagesaws.amazon.com/privacyMongoDB AtlasDatabase hostingAll app data (encrypted)mongodb.com/legal/privacy-policy

We do not use any advertising SDKs, analytics trackers, or social media SDKs.

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: Third-party services listed above, solely to operate the App
• Legal Requirements: When required by law, regulation, court order, or governmental request
• Safety: To protect the rights, safety, or property of Sanqora, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

• Your data is stored on secure, encrypted servers
• All API communication is encrypted in transit using HTTPS and application-level AES-256 encryption
• Passwords are hashed using bcrypt and are never stored in plain text
• OTPs expire automatically and are deleted after use
• We implement industry-standard security measures, but no method of transmission over the Internet is 100% secure

• Account Data: Retained for as long as your account is active
• OTP Records: Automatically deleted after expiration (default: 10 minutes)
• FCM Tokens: Updated on each login; invalid tokens are removed automatically
• Deleted Accounts: When you delete your account, all associated data (profile, connections, events, renewals, journal entries) is permanently removed from our servers

You can delete your account at any time directly from the App:

• Go to Settings → Delete Account
• Confirm the deletion when prompted

Upon deletion, the following data is permanently and immediately removed:

• Your user profile and all personal information
• All connections, events, and renewals
• All journal entries
• Push notification tokens

You may also request account deletion by emailing support@sanqora.com. We will process the request within 30 days.

Under the UK General Data Protection Regulation, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (see Section 8)
• Restriction: Request that we restrict processing of your data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@sanqora.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

Sanqora is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. If you believe a child has provided us with their data, please contact us at support@sanqora.com.

Your data may be processed on servers located outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the App after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Sanqora
Email: support@sanqora.com

© 2026 Sanqora. All rights reserved.